Glossary
of Terms
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Accessorial
Charges
Charges that are in addition to freight/destination charges.
Back-Order
Out of stock item(s) not included in original shipment.
B.O.L.
"Bill of Lading" the freight company's document used
by School Health that describes the shipment, where it is being
shipped from and being shipped too.
Calibration
Instrument service performed per ANSI S36-1969 standard. See our Service
& Calibration page for more information on this service.
Catalog
Item
Refers to the prices published in the most recent School Health
catalog.
Consignee
Person, customer or company who freight is being delivered too.
Detention
Charges
The charge for delaying driver at receiving location due to length
of time to unload (Additional Charges).
Drop-Shipped
Merchandise shipped directly from the manufacturer to the customer.
Extended
Price
Total price of multiple quantity of the same item, totaled pre-tax
and shipping charges.
F.O.B.
"Freight On Board" refers to product being shipped.
Freight
Claim(s)
Customer notification to the freight delivery company AND School
Health if materials are received damaged. There is a 10-day limit
in which to report any damage to a shipment after which the customer
is responsible for any charge.
Inside
Delivery
For freight orders, delivery that is taken off the back of a truck
and carried into Customer's facility by delivery company driver
(Additional Charge).
Lift
Gate Delivery
Mechanical plate on back of truck to lower freight to ground level
used when there are no loading docks, for handling heavy merchandise
(Additional Charge).
Net
30 Days
School Health's standard payment terms once an account has been
established, payment is due in full 30 days from date of invoice.
Next
Day Delivery
Delivery the next business/week day.
Notification
Charge
A fee charged for scheduling a specific delivery time/appointment
(Additional Charge).
Order
#
The number assigned to customer's order by School Health.
Packing
List/Slip
Document(s) included with shipment identifying customer order
and items shipped.
PO
#
Purchase Order Number that customer assigns when ordering from
School Health.
Price
Matching
School Health is committed to delivering the best products at the best
value. All products are competitive priced and our price matching policy
guarantees we will match a published price in the same year's competitor's
catalog for identical items/quantities.
Return
Authorization #
Return Authorization #, or RA #, a number or code for authorization
from School Health or Drop-Ship vendor necessary for acceptance
of a customer return shipment.
Redelivery
Charge
When original shipment refused because the customer is not ready
to receive material or no one is at the delivery location to receive
shipment, there may be an additional charge for re-delivery.
Residential
Delivery
Delivery that is to a home or location that is not a place of
business (Additional Charge).
Restocking
Fee
A restocking fee of 10-20% may be charged for returned goods resulting
from customer error. The fee(s) will be assessed by the company
receiving the merchandise (School Health or Drop Ship Vendor).
Shortage
Please check you packing list for backorders or drop-shipped items
for lost or missing merchandise before calling School Health Customer
Service.
Sports
Health
The Sports Medicine Division of School Health Corporation. Please
call customer service for a free catalog.
Tax
Exempt
We will charge applicable sales tax unless you furnish School
Health with a Tax-Exempt certificate.
Vendor
The supplier of products from which the Consignee has ordered
merchandise.
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